Just a Cog in the Machine. Yet another post inspired by the sad happenings in my life as just another puny cog in the corporate machine.
You may need to re-evaluate your current IT help desk provider if...
...after five minutes of futile attempts to communicate a simple technical issue to the seemingly confused person on the other end, the person who called for help starts to wonder if they've called the wrong number.
IT tech: How can I help you?
Me: I'm trying to save a file but I'm getting a "disk is full" error. I think I need you to increase my disk space quota.
IT tech: Are you on a computer?
Me: Um yes, I am trying to save a file? On a shared drive?
IT tech: What are you trying to do?
Me: Save. A. File.
...5 minutes later...
IT tech: And you say you are trying to...?
Me: I'm trying to save a--- Wait a second...you are the IT help desk for [my company], right? Have I called the right number?
For crying out loud.
Labels: annoyed, IT, just a cog in the machine, rant, work